This Privacy Policy explains how Sparkle Sweepers handles personal data in connection with its residential and office cleaning services, including move-in and move-out cleaning. It applies to website visitors, service inquiries, and customers in the Osaka City metropolitan area.
We use personal data to respond to inquiries, review property conditions, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out cleaning visits, complete handover records, process payments, maintain internal administration, and improve the reliability of our website and services.
We may share personal data with payment processors, website hosting providers, communication tools, scheduling systems, and other vendors that support our operations. These parties act on our instructions or under their own service terms and are expected to handle data in a manner consistent with the purpose for which it was shared.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and communications sent through the website, phone, email, or contact form. Where relevant to a cleaning request, we may also process condition photos and notes about rooms, priority areas, and handover timing.
Most data is provided by tenants, property owners, and small property managers when they make an inquiry, request a quote, confirm access, or arrange a visit. We also generate internal records from scheduling, service completion, payment processing, and website use, including technical logs needed to maintain the site.
The website may use essential cookies to support page functions and security, and may use preference or session cookies to remember form progress or service-related settings. If analytics tools are used, they are limited to understanding site performance and usage patterns rather than identifying users for unrelated purposes.
Users can usually block or delete cookies through their browser settings and may be able to set preferences for stored cookies where the browser allows it. If cookies are disabled, some parts of the website may not remember form entries, session choices, or basic usage preferences.
Subject to legal limits, individuals may ask whether we hold their personal data, request correction of inaccurate information, request deletion where retention is not required, or object to certain processing. We may need to confirm identity before acting on a request.
To make a privacy request, provide enough information for us to identify the relevant record and the action requested. We may decline or limit a request where the law allows, including where we must retain information for service, accounting, or compliance reasons.
We keep personal data only for as long as needed to handle inquiries, prepare quotes, provide cleaning services, manage payments, maintain business records, and meet legal obligations. When data is no longer required, we delete it or take steps to de-identify it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
